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figo12 Regular Visitor
Regular Visitor

Not receiving email message to signup for a PowerBI account

Hi, since yesterday I have been trying to activate a PowerBI account with my work address with no sucess.

 

My work address is alapeira@telepromos.tv , when I try to register my address, it tells to go check my email to activate account,  but email never arrives, checked spam, chatted with online rep, sent twitter messages, no sucess.

 

Company website is:

 

http://www.telepromos.com.gt/

 

It seems Microsoft is not sending the email for some reason, it might be related to the .tv domain, all corporate email address have the .tv domain

 

If somebody can help it would be greatly appreciated.

 

Thanks!

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Power BI Team AdamWilson
Power BI Team

Re: Not receiving email message to signup for a PowerBI account

Despite our best efforts, sometimes these emails can go to spam folders.  Can you be sure to check there?  If you are still not receiving it, please private message me your email address so we can look into this further.

15 REPLIES 15
Highlighted
Power BI Team AdamWilson
Power BI Team

Re: Not receiving email message to signup for a PowerBI account

Despite our best efforts, sometimes these emails can go to spam folders.  Can you be sure to check there?  If you are still not receiving it, please private message me your email address so we can look into this further.

figo12 Regular Visitor
Regular Visitor

Re: Not receiving email message to signup for a PowerBI account

Ok man thanks, issue was resolved.

Siddharth89 New Member
New Member

Re: Not receiving email message to signup for a PowerBI account

Hi,

 

Even I am Facing the same issue. I have not recieved the confirmation key. I have serached in all folders of my mail.

 

siddharth@omnicrontech.onmicrosoft.com.

 

Kindly verify please and help me out. 

 

Thanks,

Siddharth 

 

PS:  I am on a microsoft Biz Spark subscription.

 

 

 

 

bosebasava Frequent Visitor
Frequent Visitor

Re: Not receiving email message to signup for a PowerBI account

Hi Adam,

 

I am signed up but when I manager is trying to sign up he does not receive the signup email. Can you please help. His email is Rakesh@nauhria.co.nz. I was able to successfuly signup with bose@nauhria.co.nz

bosebasava Frequent Visitor
Frequent Visitor

Re: Not receiving email message to signup for a PowerBI account

This issue has been resolved, I have emailed Power BI with the issue. Our Company IT dept has stopped those emails, when they released those emails, we successfully signed up.

langfordc New Member
New Member

Re: Not receiving email message to signup for a PowerBI account

Hi Power BI

 

I am not getting the verification code to complete my sign up

 

clangford@prodware.co.uk

 

Regards

Craig

bosebasava Frequent Visitor
Frequent Visitor

Re: Not receiving email message to signup for a PowerBI account

Hi Craig,

 

The method I followed which resolved the same issue for my colleagues is:

Please email or call your IT dept, and ask them if there is filtering for messages from below mail servers.  They will remove the filter and you will start receiving the email.

 

Mail.windowsazure.com,

msnhst.microsoft.com

powerbi.com.

 

Kindest Regards,

Bose

Cahill85 Frequent Visitor
Frequent Visitor

Re: Not receiving email message to signup for a PowerBI account

I'm having the same problem please help
Cahill85 Frequent Visitor
Frequent Visitor

Re: Not receiving email message to signup for a PowerBI account

Adam I have the same problem. Have checked spam and nothing. Could you please help me?

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