cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
AstridM Frequent Visitor
Frequent Visitor

Not all gateway instances within this cluster are connected.

Hi,

I have three servers. - DEV, TEST & PROD

We had installed a gateway on DEV and I wanted to make it a cluster of gateways.

I have installed the gateway also on TEST & PROD - I follow the steps from the site.

But when I got into gateways on power bi I get the following errors.

"Not all gateway instances within this cluster are connected. Please find more details below about specific errors for each gateway instance"

The gateway is either offline or could not be reached.

and there is another error

There is a newer gateway version available. Please upgrade to benefit from the latest features.

There was a gateway on the PROD server, but I have unintalled it and installed it again, with other name.

I am not sure what to chec and what to do, and it is also not seeing the gateway from the TEST server.

 

Thanks

Astrid

2 REPLIES 2
Community Support Team
Community Support Team

Re: Not all gateway instances within this cluster are connected.

Hi @AstridM ,

 

You can only run one gateway at the same time in a computer, did you install the latest gateway and add all the server info under data source? then open the gateway to make sure it's online.

 

Please also share us the Activity ID and Request ID if the error still exit.

Community Support Team _ Dina Ye
If this post helps, then please consider Accept it as the solution to help the other members find it more
quickly.
AstridM Frequent Visitor
Frequent Visitor

Re: Not all gateway instances within this cluster are connected.

Hi,
Thanks for your reply.
I have three different server
I am not sure what you mean by "did you install the latest gateway and add all the server info under data source? then open the gateway to make sure it's online."
Am I supposed to see only one gatway on the power bi page? or all three?
also, do you know how to delete a gateway, but not from the power bi page?

thanks
astrid

Helpful resources

Announcements
Community News & Announcements

Community News & Announcements

Get your latest community news and announcements.

Summit North America

Power Platform Summit North America

Register by September 5 to save $200

Virtual Launch Event

Microsoft Business Applications Virtual Launch Event

Watch the event on demand for an in-depth look at the new innovations across Dynamics 365 and the Microsoft Power Platform.

MBAS Gallery

Watch Sessions On Demand!

Continue your learning in our online communities.

Top Kudoed Authors
Users Online
Currently online: 411 members 4,064 guests
Please welcome our newest community members: