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mveurink
New Member

Re: North Europe - Complete Failure?

Will there be a root cause analysis available for this issue? Our BI development team and some customers where unable to complete their work yesterday. Problems happens, but it is important to get clear what was the cause and what are the steps performed to overcome this issue the next time.
Also it would be nice to have all “service information” on one and the same location. On the Azure status page the outage was not reported (https://status.azure.com/en-us/status). On the Office 365 service health page (https://admin.microsoft.com/Adminportal/Home?source=applauncher#/servicehealth) the Power BI service was mentioned healthy. The only site which correctly mentioned the state of the Power BI service was the Power BI support site (https://powerbi.microsoft.com/en-us/support/)  with the state degraded but missing some more info about the whereabouts.

Are there any plans to better orchestrate the service health information?

pbur1 Advocate I
Advocate I

Re: North Europe - Complete Failure?

hi, 

 

I've raised user support ticket for MS yesterday regarding this, it was attached to the main outage incident. The response I got: 
______________________________________________________________________________________________________________________

SUMMARY OF IMPACT:
Power BI Customers in North Europe may experience issues while trying to log in, view or publish content. 

We identified that a caching issue caused higher than normal requests volumes to a Power BI Service infrastructure component which resulted in requests being throttled. A mitigation was applied to reduce the throttling while the cache is restored. We´re currently monitoring the service to ensure full recovery.  

_______________________________________________________________________________________________________________________

So it looks like that the main issue was with the web portal/request handlers rather than fundemental issues with the whole Power BI engine. Hopefully someone from community support will be able to provide more info. I agree that tracking this issue was not that straight forward yesterday. 

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