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mcgilla
Advocate II
Advocate II

North Europe - Complete Failure?

Anyone having problems?  Have lost all my workspaces and just recieving the following

 

code=400&errorType=AppMetadataInaccessible

 

 

1 ACCEPTED SOLUTION
v-lili6-msft
Community Support
Community Support

hi, @mcgilla 

This is a known issue and had been mitigated. Please try it again.

ICM:154379632

 

Best Regards,

Lin

Community Support Team _ Lin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

31 REPLIES 31
v-lili6-msft
Community Support
Community Support

hi, @mcgilla 

This is a known issue and had been mitigated. Please try it again.

ICM:154379632

 

Best Regards,

Lin

Community Support Team _ Lin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

Will there be a root cause analysis available for this issue? Our BI development team and some customers where unable to complete their work yesterday. Problems happens, but it is important to get clear what was the cause and what are the steps performed to overcome this issue the next time.
Also it would be nice to have all “service information” on one and the same location. On the Azure status page the outage was not reported (https://status.azure.com/en-us/status). On the Office 365 service health page (https://admin.microsoft.com/Adminportal/Home?source=applauncher#/servicehealth) the Power BI service was mentioned healthy. The only site which correctly mentioned the state of the Power BI service was the Power BI support site (https://powerbi.microsoft.com/en-us/support/)  with the state degraded but missing some more info about the whereabouts.

Are there any plans to better orchestrate the service health information?

Anonymous
Not applicable

hi, 

 

I've raised user support ticket for MS yesterday regarding this, it was attached to the main outage incident. The response I got: 
______________________________________________________________________________________________________________________

SUMMARY OF IMPACT:
Power BI Customers in North Europe may experience issues while trying to log in, view or publish content. 

We identified that a caching issue caused higher than normal requests volumes to a Power BI Service infrastructure component which resulted in requests being throttled. A mitigation was applied to reduce the throttling while the cache is restored. We´re currently monitoring the service to ensure full recovery.  

_______________________________________________________________________________________________________________________

So it looks like that the main issue was with the web portal/request handlers rather than fundemental issues with the whole Power BI engine. Hopefully someone from community support will be able to provide more info. I agree that tracking this issue was not that straight forward yesterday. 

Anonymous
Not applicable

Yep, I can confirm the service is back. All datasets are refreshing now.

Chucky
Regular Visitor

Service appears to have just returned for me, dont know if its permanent or intermittent

everything appears to be working ok

Yeah, just came back on here too. 
Waiting for a little bit before I tell customers its all good 🙂 

ROYMMM
Frequent Visitor

I can't publish or update datasets or reports.

It's also poor support that it's not identified as an issue in the Office 365 portal.

I notice they do this with other services too like Dynamics and Teams. They keep a "tick" on things that don't work...

 

This screenshot was taken right now at 14:35

Annotation 2019-10-22 143338.png

Anonymous
Not applicable

UK Here, still down.  Definitely an outage and not degraded.

Anonymous
Not applicable

Capture.PNG

Looks like server was still try to refreshes the dataset as scheduled, but failed as expected anyway.

trutz
Advocate II
Advocate II

The support page says it is a "degraded" experience. Looks more like an outage to me

https://powerbi.microsoft.com/en-us/support/ 

PBIisOffline.png

Same problem here in the Netherlands. Unable to publish, can't view workspaces and can't change permissions. Receive the nice erroro message "Something went wrong" you can say that again...

Cannot login for more than 2 hours .  This is serious 

RonenO
Frequent Visitor

Also in Croatia.

Major problem, can't publish, can't view workspaces, can't open Admin portal.


pmitka
New Member

Poland down too 😕 No access to app.powerbi.com. 500 failure. 

TijnOnline
Resolver II
Resolver II

You can now track the status of this service issue at https://powerbi.microsoft.com/support/

Anonymous
Not applicable

France+1

Looks like another coffee time.

chandos
Regular Visitor

Switzerland, too:

 

Something went wrong

Unable to load report

Please try again later or contact support. If you contact support, please provide these details

Status code500

Mihiare
New Member

Same here in France, Code 500

john_o
Frequent Visitor

Three issues raised here as of right now: https://community.powerbi.com/t5/Issues/idb-p/Issues

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