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switchback5
Frequent Visitor

No gateway to access data source, can't turn on?

Upon uploading my dashboard to a workspace, I get the following error:

 

error1.PNG

 

However, when I click on the dataset settings page, and try to turn on a data gateway for that dataset, The option is grayed out and I cannot click it:

 

error2.PNG

 

How do I get this to work??

3 REPLIES 3
v-shex-msft
Community Support
Community Support

Hi @switchback5,

Did these suggestions help your scenario? If not, can you please share more detail information to help us clarify your scenario?

How to Get Your Question Answered Quickly 
Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.
amitchandak
Super User
Super User

@switchback5 , Is the Gateway you have installed in running. Just log in to the gateway with your login credentials and post that refresh this page. Also, refer to this document if required -https://docs.microsoft.com/en-us/power-bi/connect-data/service-gateway-onprem-tshoot

 

Greg_Deckler
Super User
Super User

@switchback5 Do you have a gateway installed and running. It does not look like the Service thinks so. You can get the gateway by going to the Service and clicking on the down arrow icon in the upper right and choosing Data Gateway.


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