No access to reports online with gateway set up

[stevenvd]

Hi,

I cannot access Power BI reports online while the gateway is set up successfully and the UPNs match. The data source is on-prem Analysis Services 2019. Does anyone have an idea what could be the problem? 

This is the error I get. No extra information.

The gateway is working fine.

The UPN on prem also matches with the UPN in Power BI.

[Greg_Deckler]

Extremely difficult to troubleshoot. You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

[stevenvd]

Ok thanks for your quick reply. I have submitted a support ticket.