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NAOS
Helper IV
Helper IV

New backgrounds and inserted images not working on app

Yesterday afternoon I updated an app and all new images and brackgrounds do not appear on the app. They do show on desktop and also on the report in the workspace but not in the app. Old backgrounds and images display corectly though.

Does anyone know what could be causing this? Any solutions?

Thanks,

1 ACCEPTED SOLUTION
Anonymous
Not applicable

Please try following:

 

  • Uninclude the report in the App
  • Update App
  • Include the report
  • Update App

It helped in my case.

View solution in original post

11 REPLIES 11
DevonVanDam
Helper I
Helper I

How do I update the app? 

Anonymous
Not applicable

In my case, either updating app or republishing the app don't solve the problem of not showing images in the app.

Does anybody can suggest a solution please?

You have to change the content of the app and update to make it work. Did you do that or just updated?

Anonymous
Not applicable

Actually what i did earlier was just update the app once i changed the images of the report ,

as you told me i tried to update the content but my point is what should i change in the content, 

as per the below image i have no option to change the content 

Capture.PNG

 

When you click the "Update app" button, you get three tabs: Details, Content and Access.

Capture.PNGIn the "Content" tab, change the current report (the one you are trying to update) by another report (any other report, it doesnt matter which one) and then update. Once this has been done, update again, but this time choose the report you want to include in the app (the one that didnt display the new images / backgrounds in the first place) and update.

That should have your app working again.

 

Anonymous
Not applicable

Cheers @NAOS ,

Great help from you, issue was sorted out according to what you told.

 

ron_holyfield
Frequent Visitor

Confirmed that method worked.  Thanks!

Anonymous
Not applicable

Please try following:

 

  • Uninclude the report in the App
  • Update App
  • Include the report
  • Update App

It helped in my case.

Anonymous
Not applicable

Does anyone know if there is a fix in the works?  This workaround was successful for me too, but would hate to keep having to do this forever!

I was just about to post the exact same thing haha! That works a treat

Anonymous
Not applicable

I am having same issue, please fix this!

 

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