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Navigation Bar Issue - Staying in the middle of the screen

One of my users is having an issue in Google Chrome when viewing a published Power BI report. The navigation bar (which says Microsoft Power BI and has  page range < > ) is staying in the middle of the screen and she can't get it to go away. She is a remote employee so I can't physically see her computer to try to assist and I haven't been able to find any posts with the same issue. Does anyone know how to make this go away?  




Super User III
Super User III

Hi there

Is she viewing a Publish to Web report, or a bookmark?

Either way I would suggest that they possibly clear their browser cache and also see if there is an update to Google Chrome.

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Power BI Blog


Hi @Anonymous,


It might be a Web Browser or network issue. Please clear the cache of Chrome and test again. Also, try to open Power BI service with Chrome under a different network for at test.



Yuliana Gu

Community Support Team _ Yuliana Gu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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