cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
cathynitafan Frequent Visitor
Frequent Visitor

Missing Dashboard Tile Details

Hi All - I've noticed today that my dashboard have missing tile details or the tiles are displaying blank. I did check the Report  where the pinned tiles are from and they are all displaying correctly. This happens everytime I publish my Report from Power BI Desktop. 

 

Can anyone help me figure what's happening? 

 

Capture.PNG

10 REPLIES 10
Moderator v-qiuyu-msft
Moderator

Re: Missing Dashboard Tile Details

Hi @cathynitafan,

 

In your scenario, do you mean the Tile Details window below is missing in the dashboard, or the subtitle and last refresh time value won't display in the tile?

 

m1.PNG

Based on my test, when we pin the separate report visual or pin the report live page to the dashboard, the Tile Details window also is available. If the issue is disappeared subtitle and last refresh time, please open Tile Details window to check corresponding settings.

 

About the data doesn't display in the tile, the issue can be process of backend data model hasn't be finished. Please refresh the dashboard by clicking the "Refresh dashboard tiles" and wait for a minute to see if data can be loaded.

 

m3.PNG

 

If you have any question, please feel free to ask.

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
yesenita Frequent Visitor
Frequent Visitor

Re: Missing Dashboard Tile Details

I'm also having the same issue as @cathynitafan

 

Refreshing of tiles did not resolve problem

20160818 Tiles not loading.PNG

 

 

 

 

cathynitafan Frequent Visitor
Frequent Visitor

Re: Missing Dashboard Tile Details

Hi @v-qiuyu-msft - Unfortunately, same with @yesenita, refresh didnt solve the issue. It happens to me 2x already. And i dont want to redo my Dashboard everytime the tile detail disappear. Smiley Sad 

Moderator v-qiuyu-msft
Moderator

Re: Missing Dashboard Tile Details

@cathynitafan @yesenita I am trying to involve someone more familiar with this topic for a further look at this issue. Sometime delay might be expected from the job transferring. Your patience is greatly appreciated. 

 

Thanks for your understanding and support.

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Vicky_Song Established Member
Established Member

Re: Missing Dashboard Tile Details

@cathynitafan@yesenita thanks for reporting this issue. The issue you reported is confirmed as a known issue which will be fixed in the production environment in the near future (around Sep 7). Currently, you have to re-pin visuals to the Dashboard as a temporary workaround.

wynhopkins Member
Member

Re: Missing Dashboard Tile Details

Same issue for me, re-pinning the report tiles does not work

 

Interestingly pinning tiles from a totally different report works, or pinning the original report tiles to a new dashboard works, but trying to re-pin existing report tiles to the existing dashboard does not work.  i.e. I have to delete the dashboard completely and start again.

 

 

Blank Dashboard.PNG

 

 

Vicky_Song Established Member
Established Member

Re: Missing Dashboard Tile Details

@wynhopkins, yes, currently, you need to take the workaround to repin visuals. The issue should be fixed in the coming new version.

wynhopkins Member
Member

Re: Missing Dashboard Tile Details

Hi @Vicky_Song unfortunately as I mentioned re-pinning doesn't work, so I have to re-create the dashboard from scratch.

Vicky_Song Established Member
Established Member

Re: Missing Dashboard Tile Details

@wynhopkins, yes, you're right that you have to rebuild the dashboard via re-pinning it. I'm sorry for the inconvenience it brings you, I got the information that this issue should be fixed on Sep 7th, how about you test it again tomorrow? 

Helpful resources

Announcements
Back to School Contest

Back to School Contest

Engage and empower students with Power BI!

MBAS Gallery

Watch Sessions On Demand!

Continue your learning in our online communities.

Summit Australia 2019

Summit Australia 2019

Travel to Melbourne and network with thousands of peers!

PBI Community Highlights

PBI Community Highlights

Check out what's new in the Power BI Community!

Top Ideas
Users Online
Currently online: 21 members 791 guests
Please welcome our newest community members: