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dennis_tegut
Helper II
Helper II

Microsoft O365 Usage Analytics refresh error

Hello,

I am trying to load my organizational data into the Microsoft O465 Usage Analytics report. I provided valid credentials and the refresh tries to load the data. After a few minutes the refresh fails with the following error message:

 

{"error":{"code":"ModelRefresh_ShortMessage_ProcessingError","pbi.error":{"code":"ModelRefresh_ShortMessage_ProcessingError","parameters":{},"details":[{"code":"Message","detail":{"type":1,"value":"The credentials provided for the OData source are invalid. (Source at https://reports.office.com/pbi/v1.0/660a03b2-b28a-4a23-8593-d695ed7cb6b3/TenantOneDriveUsage.)"}}],"...}}} Table: TenantOneDrive-Usage.

 

Can anybody tell me what error this is and how to fix it?

 

Regards,

Dennis

 

3 REPLIES 3
V-lianl-msft
Community Support
Community Support

Hi @dennis_tegut ,

 

Is this problem sloved?
If not, please let me know.


Best Regards,
Liang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hello @V-lianl-msft ,

 

No, i still get this issue. What "admin level" do i need to get the data? I Think i am "just" a power bi admin. DO i need to be a global admin?

 

Regards,

Dennis

V-lianl-msft
Community Support
Community Support

Hi @dennis_tegut ,

 

Cause: Sometimes the credentials of the user who connected to the template app are reset, and not updated in the connection settings of the template app causing the user to see refresh failure errors.

To fix this error: In Power BI, find the dataset corresponding to the Microsoft 365 Usage Analytics template app, select schedule refresh and provide your admin credentials.

If that doesn't work, clear the cache, and re-create the template app.

 

Best Regards,
Liang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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