Manual/Refresh Now not working for dashboards, is working on desktop

[SaganBigRedDog]

Hello,

I have a dashboard that I am able to refresh manually in the desktop app, but when I click the manual refresh option in the browser version of the report nothing happens.  No error generates and the reports to not update.  Is there something I can check to confirm what the issue is?

Currently, my only workaround is to refresh the desktop file and publish every time we need an updated stat.

[v-shex-msft]

Hi @SaganBigRedDog,

Which datasource and connection mode you apply on report? If it not the live connection mode, you need set up a gateway to manage your data and keep them up to date.

Configuring scheduled refresh

You can also refer to below article to know more about data refresh.

Data refresh in Power BI

Notice: these refresh features all contains refresh limit.(interval or refresh times)

Regards,

Xiaoxin Sheng

[SaganBigRedDog]

This is not for a scheduled refresh.  It's for a manual refresh (going to the report and clicking refresh). 

[v-shex-msft]

HI @SaganBigRedDog,

Even if you use refresh now, you still need to configure the datasource and its credential, which gateway used to handling refresh operation. Otherwise, I don't think refresh operation will be succeed.

Regards,

Xiaoxin Sheng