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SaganBigRedDog Helper I
Helper I

Manual/Refresh Now not working for dashboards, is working on desktop

Hello,

 

I have a dashboard that I am able to refresh manually in the desktop app, but when I click the manual refresh option in the browser version of the report nothing happens.  No error generates and the reports to not update.  Is there something I can check to confirm what the issue is?

 

Currently, my only workaround is to refresh the desktop file and publish every time we need an updated stat.

3 REPLIES 3
Community Support
Community Support

Re: Manual/Refresh Now not working for dashboards, is working on desktop

Hi @SaganBigRedDog,

 

Which datasource and connection mode you apply on report? If it not the live connection mode, you need set up a gateway to manage your data and keep them up to date.

Configuring scheduled refresh

 

You can also refer to below article to know more about data refresh.

Data refresh in Power BI

 

Notice: these refresh features all contains refresh limit.(interval or refresh times)

 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin Sheng
If this post helps, please consider Accept it as the solution to help the other members find it more quickly
Learning resources: Power BI
SaganBigRedDog Helper I
Helper I

Re: Manual/Refresh Now not working for dashboards, is working on desktop

 

This is not for a scheduled refresh.  It's for a manual refresh (going to the report and clicking refresh). 

Community Support
Community Support

Re: Manual/Refresh Now not working for dashboards, is working on desktop

HI @SaganBigRedDog,

 

Even if you use refresh now, you still need to configure the datasource and its credential, which gateway used to handling refresh operation. Otherwise, I don't think refresh operation will be succeed.

 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin Sheng
If this post helps, please consider Accept it as the solution to help the other members find it more quickly
Learning resources: Power BI

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