Locked out of admin account- can't change/reset user PowerBI passwords

[beautifulhomes]

Hi All,

Not sure the right section to post this but I can't access support help anywhere else.

We are a small business that are locked out of our main administrator account on PowerBI. I am the sole director and setup accounts for our clients/employees on PowerBI but I have lost access to the main global administrator account (password has expired/changed/no longer works). I can't raise a support ticket as the accounts are not yet upgraded nor can I upgrade as only the admin account can upgrade accounts.

Is there some way to reset the password of the admin account? I have access to the email address it was registered under but it is impossible to raise a support ticket or email anyone from support.

[mahe72]

Hi there,

More than a year and a half since I'm using PBI, but I'm having trouble signing in, today
Account locked!!!
How can I unlocked? what is the email contact for support/admin?

Thanks in advance.

[v-qiuyu-msft · Accepted solution]

Hi @beautifulhomes,

Please follow this article to get support: https://docs.microsoft.com/en-us/power-bi/service-admin-forgot-your-password

Best Regards,
Qiuyun Yu 

[beautifulhomes]

Hi can anyone assist with this?