Issue with on premise gateway - personal mode

[Anonymous]

Hi all,

I am new to this, so please help.

I have a virtual machine where on-premise gateway personal mode is installed.

When I don't use the virtual machine or my computer, Power BI Service is not refreshing my dataset because gateway is off.

When I use my virtual machine, then Power BI Service finds it. 

I thought the gateway will refresh the data since I have a virtual machine?

Am I missing something here? 

[v-shex-msft · Accepted solution]

HI @Anonymous,

I'd like to suggest install your gateway client on a device which not often turned off or offline.

For gateway client itself, power bi service require it keeping online to receive requests to handle refresh operations.

In addition, you can also consider to use online data source or datasource with onedrive refresh, they not require a gateway to handle refresh operations.

Data refresh in Power BI

Regards,

Xiaoxin Sheng