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Helper I
Helper I

Issue with notification emails for Subscritions

Hello there!

One of my users has this issue:

"I am unable to receive any emails from the Power BI service. For example, when I create a Subscription to a report, anyone I include on the list will receive the email except for me."

 

Email are not in his Junk Email folder.

Other people that he had added to the Subscribe box receive emails with no issues.

 

Clearly, I need help with this issue.

 

Thanks!

 

 

 
 
4 REPLIES 4
Community Support
Community Support

Hi @Chacos ,

 

Please refer to the link.

Subscription Emails Not Generating from Power BI Service 

 

Best regards,
Lionel Chen

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

 

Super User II
Super User II

Hi there

That is not usual.

What happens if you have to create another subscription and just put yourself in. Do you receive the email?




Did I answer your question? Mark my post as a solution!

Proud to be a Super User!







Power BI Blog

I can see emails, no issue.
But the User who created the report and set up the Subscriptions, can't see emails.

Hi @Chacos ,

 

v-lionel-msft_0-1603257983880.png

Check the mailbox settings, it may be that the mailbox is blocking this type of mail.

Considerations and troubleshooting 

 

Best regards,
Lionel Chen

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

 

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