cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
New Member

Issue signing up

Hello,

 

I have been trying to sign up for the web based power.Bi for a month now and i always recieve the same error.  Any suggestion why this might be?

 

The message I get every time is: 

 

Sorry, that didn't work
There's a problem on our end. We're working on it, so try again later.

 

Thank you

6 REPLIES 6
Highlighted
Super User III
Super User III

Re: Issue signing up

@Legosk15 What country do you live in, and are you using a work or school email address?


Looking for more Power BI tips, tricks & tools? Check out PowerBI.tips the site I co-own with Mike Carlo. Also, if you are near SE WI? Join our PUG Milwaukee Brew City PUG
Highlighted
New Member

Re: Issue signing up

Hi @Seth_C_Bauer,

 

I am using a work email address which is associated with Outlook, and work in NYC.  I wish I lived near Seattle!

Highlighted
Super User III
Super User III

Re: Issue signing up

@Legosk15 Weird. Submit a bug/issue with Power BI Support. Someone from MS will contact you within a day or so, at least that's been my experiance.


Looking for more Power BI tips, tricks & tools? Check out PowerBI.tips the site I co-own with Mike Carlo. Also, if you are near SE WI? Join our PUG Milwaukee Brew City PUG
Highlighted
Frequent Visitor

Re: Issue signing up

It's likely a different issue, but I ran into this as well.  

 

Does your organization currently use Office 365?  Or have they in the past?  I was running into a long-abondoned ADFS redirect.  It wasn't apparent on PowerBI.com, but I did notice when I entered my email into the Office365 portal (portal.office.com).  As soon as I "tabbed" passed email, it directed me to an organizational login.  

 

In my case, the organization had tried using Office 365 shortly after release, then decided against it.  The ADFS artifact remained and killed any chance of a PowerBI.com account.  They had Microsoft release the domain from O365, and now we're up and running.

 

It's a long shot, but it may help.  Good luck.

 

Derek

Highlighted
Regular Visitor

Re: Issue signing up

Dear Derek @SourceToShare:

Could you describe the process of asking Microsoft for the releasing the domain for O365 i have this very same problem and i am trying to sign up to power bi with my workdomain

Highlighted
Frequent Visitor

Re: Issue signing up

Sorry for the delay @lelopezm. I wasn't involved in the process.  Our previous O365 admin made contact and had Microsoft delete the tenant?  Maybe?  Haha!  I'm sorry I don't have more info.

Helpful resources

Announcements
August 2020 Community Challenge: Can You Solve These?

August 2020 Community Challenge: Can You Solve These?

We're excited to announce our first cross-community 'Can You Solve These?' challenge!

July 2020 Community Highlights

July 2020 Community Highlights

Learn about the exciting things that happened in July.

Get Ready for Power BI Dev Camp

Get Ready for Power BI Dev Camp

We are thrilled to announce we will begin running a monthly webinar series named Power BI Dev Camp.

Power BI Desktop August 2020 Update

Power BI Desktop August 2020 Update

We have great updates this month! Click the link for the video with more info.

Top Solution Authors
Top Kudoed Authors