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Hi
We have some datasources in MSBI which was working fine till last week, suddenly we are getting an error message from PowerBI web application saying: Unable to connect; The gateway is either offline or could not be reached.
can anyone help me with all the possible reasons which might have caused the issue and also the resolution for it.
Thanks in Advance
Please make sure you are using the latest on-premises data gateway. If you are not using the personal mode version, you can try to restart the gateway using command:
net stop PBIEgwService
net start PBIEgwService
Or you can restart it directly through UI.
Then make sure the gateway status as following screenshot.
Best Regards,
Herbert
Also ensure the excel spreadsheets paths are working.
check for the specific names used in the datagateway vs the SQL database used in Query