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laserkiwi Frequent Visitor
Frequent Visitor

Issue adding icons to App Workspace

Hi all,


I'm having a frustrating issue adding images to my app workspaces. I was able to do this last week (have attached image showing some Workspaces I made with custom icons), but for some reason it's not working this week! Nothing has changed at my end, so I'm left wondering what's changed or whether it's a bug?




Previously I created the workspace, then went to Office 365, and uploaded the image to the automatically generated Office 365 group. It sometimes took a while (an hour or two) to filter through to Power BI, but it got there in the end.


I still seem to be able to upload images to the groups...


Image Uploaded


... and it even appears to be changed...


Group details

... but when you hit refresh or close the group details and open them again, nothing appears to have uploaded.



I've tried this in Chrome, FF, and Edge to make sure it's not a browser issue. I've tried it from home last night instead of the office. Neither my Office 365 roles (User management administrator & Power BI service administrator) have changed, nor have the images (512px x 512px png, also tried jpg but no difference). I can go through the motions of updating them, but it just doesn't seem to stick!?


Any help would be much appreciated! Thanks in advance 🙂

Community Support Team
Community Support Team

Re: Issue adding icons to App Workspace

Hi @laserkiwi

From your screenshot, words here “you can add or remove members or delete groups, but you can’t make other changes due to permission” should be noticed.

Does this issue occur to any other App Workspace?

What kind of permission does your account have with this App Workspace?


Best Regards


laserkiwi Frequent Visitor
Frequent Visitor

Re: Issue adding icons to App Workspace

Hi Maggie,


I'm the only person in the business with the Power BI service administrator role, and I'm the creator & admin of all of those App Workspaces in Power BI.


I've always seen that message on the groups automatically created by Power BI - I don't see it on any security groups I create for example (below). I just presumed that message was there because it was a group created in Power BI, rather than in Office 365, and editing the name can only be done in Power BI.


What's weird is that the message has always been there, yet I was able to change the group / App workspace images last week.









laserkiwi Frequent Visitor
Frequent Visitor

Re: Issue adding icons to App Workspace

I feel like I'm missing something here...


I see on this page the image shows a workspace menu with Files, Members, etc, and it describes changing the app image via the Members option.


I seem to only have a truncated version of that menu though.




I'm trying to do it through Office 365 as that seemed to be the only option I have presented to me. Plus it worked the first few times! 




MrSisense Regular Visitor
Regular Visitor

Re: Issue adding icons to App Workspace

Did you manage to fix the problem, dealing with the same problem here.

laserkiwi Frequent Visitor
Frequent Visitor

Re: Issue adding icons to App Workspace

Yes and no - I spent a long time going back and forward with Support over email after raising a ticket.


We never got to a resolution, but then the 'Improved Workspaces' appeared as an option and it makes it far easier to update the icon directly in the Power BI Service without having to go to the 365 Admin Centre.


So it was far from the ideal solution, but I had to re-create my workspaces as new 'improved' workspaces and republish everything to get that functionality. It was still less time than I spent trying to find a solution through!



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