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edhans New Contributor
New Contributor

Is anyone seeing issues refreshing workbooks in the service?

Came in this morning and all 4 of our workbooks we have in the Power BI service failed to refresh. All use the on-prem enterprise gateway. The workbooks are in Sharepoint, and in different workspaces.

 

No reports failed, and I cannot get any of the workbooks to manually refresh. It says "preparing to refresh" then fails to do anything.

 

Wondering if anyone else is seeing this.

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edhans New Contributor
New Contributor

Re: Is anyone seeing issues refreshing workbooks in the service?

The Power BI team finally got back to me after acknowledging this was a Power BI service issue and not an Excel issue. It is a known issue, a fix is being worked on, but there is no ETA. 

 

Possible workaround is:

  • copy the workbook to a non-OneDrive/Sharepoint location.
  • Delete the workbook in the service and on OneDrive/Sharepoint.
  • Copy file back to OneDrive/Sharepoint.
  • Republish.

 

I'm not fooling with that personally, but if they are critical to your workflow, give it a shot. For me, it is easier to open the workbooks in Excel and refresh/save there as I only have 2 of the 4 published workbooks providing useful data currently. The other projects are dormant right now.

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Community Support Team
Community Support Team

Re: Is anyone seeing issues refreshing workbooks in the service?

Hi @edhans ,

How could you get the workbook? From the service to get file with the sharepoint and choose "Connect"?

1.PNG

Based on my test, it could work on my side:

2.PNG

And it seemed not to have to configure gateway? Could you please offer me more information?

 

Regards,

Daniel He

 

Community Support Team _ Daniel He
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
edhans New Contributor
New Contributor

Re: Is anyone seeing issues refreshing workbooks in the service?

The workbook is in the service. It has a Power Pivot data model in it and the service refreshes it for me. I have 4 of these in three different workspaces, and they all failed again this morning. The workbooks are in Sharepoint Online (office 365)

 

image.png

The data is on an on-prem SQL server, so a gateway is in use.

 

image.png

Doing a manual refresh does nothing. The error given is usually what happens if someone has the workbook open when the refresh starts, but no one is in these workbooks at this time, certainly not all 4 at once. Different departments have access to different workspaces. And when that does happen, I just manually fire off a refresh and it works. 

 

This just started Sunday, May 5. And the manual refresh does not work. It says "preparing to refresh" and then the dialog box goes away and nothing happens. It doesn't even show as a failed refresh.

 

image.pngNo manual refresh attempts are even recorded.

 

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aeckes Frequent Visitor
Frequent Visitor

Re: Is anyone seeing issues refreshing workbooks in the service?

I am seeing this too.  Just started happening very recently with no changes on my end.  Frustrating how this works and then doesn't so frequently.

edhans New Contributor
New Contributor

Re: Is anyone seeing issues refreshing workbooks in the service?


@aeckes wrote:

I am seeing this too.  Just started happening very recently with no changes on my end.  Frustrating how this works and then doesn't so frequently.


Yup. Today, 2 worked, 2 failed. No explanation, and manually refreshing doesn't work.

aeckes Frequent Visitor
Frequent Visitor

Re: Is anyone seeing issues refreshing workbooks in the service?

@edhans checking in - any luck lately? I am still getting many fails, error message "Workbook updates are in progress" while I am certain this is not the case.

aeckes Frequent Visitor
Frequent Visitor

Re: Is anyone seeing issues refreshing workbooks in the service?

@v-danhe-msft how can I debug this?  

edhans New Contributor
New Contributor

Re: Is anyone seeing issues refreshing workbooks in the service?

no. 5 failures this morning. All workbook refresh failings.

 

I just need to make time to open a ticket.

aeckes Frequent Visitor
Frequent Visitor

Re: Is anyone seeing issues refreshing workbooks in the service?

@edhans Thanks for the reply.  FYI I tried reinstalling the on-prem personal gateway (all connection tests successful) to version May 2019 build 2.  Still no luck.

Community Support Team
Community Support Team

Re: Is anyone seeing issues refreshing workbooks in the service?

Hi @aeckes ,

This problem may a known issue and you could refer to below message from PG:

For my understanding if the workbook is modified during the Power BI refresh it will fail right?

So if the modifications are completed in the workbook and after that if we do the refresh in Power BI service will the refresh is successful for the same workbook which failed previously?

Because CX has bunch of workbooks which all are failing with the same error and also cx states that there is no refreshes happening in workbook during Power BI refresh and also claimed that this issue is coming from 05/06/2019 which used to  be refresh successfully.

 

Regards,

Daniel He

Community Support Team _ Daniel He
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.