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cmn
Helper III
Helper III

Is Power BI currently offline?

Is anyone else experiencing problems with the app.powerbi.com?  We have a couple of users (including myself) who are unable the web site.  It displays either a blank page, or the Power BI logo / loading icon.

 

When I run fiddler, I can see it is returning a "HTTP/1.1 500 Internal Server Error"

 

 

59 REPLIES 59

I am having problems too from the UK.

 

I can log in to app.powerbi.com, but no reports are working. Eventually I get an error message saying there's a problem with the data model.

 

 

Down for me (UK - England).

Same here [Barcelona, Spain]

all down, cannot access anything,  cannot upload anything

 

same on mobile [android, iPad]

 

c'mon microsoft, NBA all star weekend is over, get back to work fellas! : )

Guillaume
New Member

Same in South Africa, cannot publish or access via web browser

Hi Guys, Any solution to the problem? I have the same issue and im in South Africa

KLJ
Helper I
Helper I

Same her.

Location Denmark

 

Can access the service but can't public from Desktop

Yonit
Frequent Visitor

I can't access the PBI from explorer and Chrome

#From Israel

Mongo
Regular Visitor

Hi Guys,

I have the same problem. a few days ago, I could publish my reports without any problems. Now  I am unable to and the reports I have shared with the users cant open. I am in South Africa

I have the same problem. Poland

zante
Frequent Visitor

Having problems here also. cannot publish any pbix files. 

 

Error Message:

The remote server returned an error: (404) Not Found.

Stack Trace:

Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceException: The remote server returned an error: (404) Not Found. ---> System.Net.WebException: The remote server returned an error: (404) Not Found.
at System.Net.HttpWebRequest.GetResponse()
at Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceClient.WaitForImportToComplete(String authorization, String activityId, String statusUrl, CancellationToken cancellationToken, String& requestId, String& datasetId, String& reportUrl)
at Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceClient.<>c__DisplayClass12.<PublishReport>b__11(String& innerRequestId)
at Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceClient.MakeWebRequest(WebRequestFunc webRequest, String& requestId, Int32 maxTriesAllowed)
at Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceClient.PublishReport(BIPackageManager biPackageManager, String activityId, Boolean overwrite, Boolean configureGateway, PromptUserForGatewayFunc promptUserForGatewayCallback, CancellationToken cancellationToken, String& requestId, String& reportUrl, String& datasetId, Boolean& gatewayConfigured, Boolean& dataSourceNeedsCredentials)
at Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceClient.<>c__DisplayClass1.<PublishReportAsync>b__0()
--- End of inner exception stack trace ---
at Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceClient.<>c__DisplayClass1.<PublishReportAsync>b__0()
at System.Threading.Tasks.Task`1.InnerInvoke()
at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.FloatingDialog.KoPublishDialog.<<OnLoad>b__4>d__5.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAsyncExceptions>d__0.MoveNext()

Invocation Stack Trace:

at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
at Microsoft.Mashup.Client.ClientShared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace)
at Microsoft.Mashup.Client.ClientShared.UnexpectedExceptionHandler.<>c__DisplayClass1.<HandleException>b__0()
at Microsoft.Mashup.Client.ClientShared.UnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAsyncExceptions>d__0.MoveNext()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback(ContextCallback callback, Object state, Task& currentTask)
at System.Threading.Tasks.Task.FinishContinuations()
at System.Threading.Tasks.Task.Finish(Boolean bUserDelegateExecuted)
at System.Threading.Tasks.Task`1.TrySetException(Object exceptionObject)
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1.SetException(Exception exception)
at Microsoft.PowerBI.Client.Windows.FloatingDialog.KoPublishDialog.<<OnLoad>b__4>d__5.MoveNext()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
at Microsoft.Mashup.Client.ClientShared.WindowManager.ShowDialog[T](T form, IWin32Window owner)
at Microsoft.Mashup.Client.ClientShared.Ux.FloatingDialog.FloatingDialog.ShowDialog(IWin32Window owner, Nullable`1 showTimeout)
at Microsoft.PowerBI.Client.Windows.FloatingDialog.KoPublishDialog.ShowDialogAndPublish()
at Microsoft.PowerBI.Client.Windows.FloatingDialog.KoPublishDialog.TryShowDialogAndPublish(Report report, IWin32Window ownerWindow, WindowsHost windowsHost, IWindowService shellService, BIPackageManager biPackageManager, IPowerBIServiceClient powerBIServiceClient, Boolean configureGateway, TelemetryUserActionId entryPoint, LocalizedString title)
at Microsoft.PowerBI.Client.Windows.MainWindow.<>c__DisplayClass27.<<PublishReport>b__26>d__29.MoveNext()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback(ContextCallback callback, Object state, Task& currentTask)
at System.Threading.Tasks.Task.FinishContinuations()
at System.Threading.Tasks.Task`1.TrySetResult(TResult result)
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1.SetResult(TResult result)
at Microsoft.PowerBI.Client.Windows.MainWindow.<IsSaveChangesPromptNeeded>d__4c.MoveNext()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback(ContextCallback callback, Object state, Task& currentTask)
at System.Threading.Tasks.Task.FinishContinuations()
at System.Threading.Tasks.Task`1.TrySetResult(TResult result)
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1.SetResult(TResult result)
at Microsoft.PowerBI.Client.Windows.CefSharpFramework.CefWebBrowser.<InvokeScriptAsync>d__1`1.MoveNext()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
at Microsoft.Mashup.Client.ClientShared.WindowManager.ShowDialog[T](T form, IWin32Window owner)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClassb.<Main>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Program.Main(String[] args)


BackendUrl
https://wabi-south-east-asia-redirect.analysis.windows.net/

ActivityId
577f7f99-ff0b-42c3-921d-b06d8362eb4a

RequestId
be62a79a-0d0c-4975-93e1-130647f9f462

HttpStatusCode
NotFound

 

 

 

 

Ive tried the following, all have failed:

 

-use another user to publish

-reboot pc

-delete dataset from powerbi and re-publish

-create a dummy data set with single row of data

-tried to improt the pbix file from powerbi web

Has anyone raised a Power BI Pro support ticket?  I am unable to at the moment as I do not have access to the admin portal.

When I try and log a Basic support ticket, as message appears saying "We are celebrating Presidents Day in the US! We’re on vacation for a couple of days but are back on February 17th. If you need immediate assistance, please open Power BI Pro Support Ticket."  and it prevents me from logging a ticket!

 

Surely they could have someone monitoring basic support tickets, rather than preventing them!  I am all for people taking a vacation, but this seems a bit extreme for a company the size of MS!

sharathudupa
Employee
Employee

Could you please try from a new browser instance and see if it fixes it?

I am getting in via Internet Explorer, but not through Chrome.
(location is Sydney, Australia)

Hi Keith,

Did you tried to open a report ? reports are still not showing any visualization even through IE.

And on Crome nothing is opening 😞

Same here, I'm in Perth. 

 

Can access the service yes, but can't publish from desktop to the service, nor can I get data / upload local file from within the service.

Worked fine on Friday but no go today. 

I've tried chrome and edge on my laptop, as well as Safari on my iPhone.  No good on any of them.  At least 2 other users within our org have the same problem, along with the other community members that have replied to this post.

@cmn - looks like something is wrong. Can confirm I can't access either. Interesting that the Community still stands 🙂


Looking for more Power BI tips, tricks & tools? Check out PowerBI.tips the site I co-own with Mike Carlo. Also, if you are near SE WI? Join our PUG Milwaukee Brew City PUG
jgrundling
New Member

Same here. Location = Sydney, Australia.

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