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T-1000 Frequent Visitor
Frequent Visitor

Internal Users Cannot Access Dashboard

This may be a 365 issue, but I have recently joined a new business and have implemented Power BI.

 

When I publish and share the link, the users are prompted to sign in, usually this would be whatever username/password combo they use to log into their PC. However when they enter these details, they are told that their password or username is incorrect.

 

How do I get around this one? Would I need to reset all of their 365 passwords?

1 ACCEPTED SOLUTION

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nsc
Advisor

Re: Internal Users Cannot Access Dashboard

A free license will unfornuatately not suffice, all secure sharing requires a paid license of sorts. I'm guessing the error they get is that they are not properly licensed, so yes, I think a pro license would fix it. Try giving one user a pro license and see if that fixes the issue (you definately wont be able to share reports to non-licensed users under any circumstance other than sharing it as a public link (https://docs.microsoft.com/en-us/power-bi/service-publish-to-web)).

 

So a requirement for sharing content is:

 

  1. Users need a Pro license
  2. Using Premium capacity (expensive)
  3. Or other dedicated capacity (e.g. A or EM sku)

Option 2 or 3 is only relevant if you have many users and option 3 will require some extra setup (and only relevant from around 50 users and upwards).

 

Hope that helps

 

View solution in original post

6 REPLIES 6
nsc
Advisor

Re: Internal Users Cannot Access Dashboard

There is no need to reset passwords, that cannot be the issue. How have you publised the report? 

 

Do all the users have a Power BI Pro license or is this the first time they are using Power BI? Are you using other Office 365 products and do they work?

T-1000 Frequent Visitor
Frequent Visitor

Re: Internal Users Cannot Access Dashboard

Thanks for the reply, most of them are new to Power BI so won't have a licence just yet and I am publishing to an app I created, in which I have granted access to the relevant users.

 

I have assigned them the free version of PBI in 365, would buying pro licences fix this?

nsc
Advisor

Re: Internal Users Cannot Access Dashboard

A free license will unfornuatately not suffice, all secure sharing requires a paid license of sorts. I'm guessing the error they get is that they are not properly licensed, so yes, I think a pro license would fix it. Try giving one user a pro license and see if that fixes the issue (you definately wont be able to share reports to non-licensed users under any circumstance other than sharing it as a public link (https://docs.microsoft.com/en-us/power-bi/service-publish-to-web)).

 

So a requirement for sharing content is:

 

  1. Users need a Pro license
  2. Using Premium capacity (expensive)
  3. Or other dedicated capacity (e.g. A or EM sku)

Option 2 or 3 is only relevant if you have many users and option 3 will require some extra setup (and only relevant from around 50 users and upwards).

 

Hope that helps

 

View solution in original post

T-1000 Frequent Visitor
Frequent Visitor

Re: Internal Users Cannot Access Dashboard

Cheers, I'll let you know if this works.

JonV Regular Visitor
Regular Visitor

Re: Internal Users Cannot Access Dashboard

@T-1000 - My company has often used trial licenses when we're temporarily out of pro-licenses to bridge the gap and get them access to reports until we're able to get them a permanent one. I don't see why this shouldn't work.

T-1000 Frequent Visitor
Frequent Visitor

Re: Internal Users Cannot Access Dashboard

The users were on Power BI (Free) not Power BI Pro free trial.

 

Problem solved, thanks mate.

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