Integration with Dynamics CRM OL, tiles just spin and does not display dashboard

[maggin97]

I am having problems in displaying my power bi  dashboard tiles in CRM OL. When I select the dashboard and tile from my CRM dashboard, it spins and never displays it. If I move forward and select OK, it spins in the dashboard designer and in the live dashboard as well. Why is it that I can select from any of the dashboards and tiles but it never displays in CRM? However, if i mouseover where the Power BI icons are in the top-right corner, I can click on them and go to my dashboard on powerbi.com. I have verified I have the latest update for CRM too.

[v-sihou-msft · Accepted solution]

@maggin97

In this scenario, since you can access that dashboard on Power BI Service successfully, the issue should be related to Dynamics CRM dashboards. For getting better advices, I suggest you post your question on Dynamics forum: https://community.dynamics.com/crm/f/117