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Helper III
Helper III

Inconsistency in the On premises gateway versions



I have some issue and can't figure out what's wrong. In our production environment, we have a cluster from two gateway servers. I always upgrade to the newest version but last two upgrades act strange. Installation of the gw goes well with no error message or anything strange on the servers and I see the newest version on both servers:


But in Power BI Service - Manage Gateways or in Power Platform Admin Portal I see that the second server has an older version:


I restarted the On-premises data gateway service on both servers many times. The whole servers as well. I checked the config files on both servers and there are the same. Proxy is configured on both servers. 

I don't know what could be wrong.


Can someone help me, please?

Thank you very much.

Community Support
Community Support

Hi @soldous,

I think your gateway client info may be cached in gateway clusters so it still dialed the wrong version info.  Maybe you can try to disable and turn off these gateway clients/device and restart them at the same time instead restart them standalone.

If these still not works, please contact power bi support to confirm if any backend cache data cause the issue.

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.
Super User
Super User

Hi there

Possibly there is a lag between the Gateway versions and what admin porta for the gateways.

I would say if you know that they have both been upgraded then maybe give it some time.

You could also click on the Check status to see if that updates the details?

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