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NAOS Member

Images not rendering when exporting to .pdf

Hi all,

I am having some issues with images when exporting a .pdf from a PBI service app.
The backgrounds and images rendered using the "Image" option in the ribbon work ok, but images displayed using the "Image" visual by Cloudscope do not.

I use the later to display images that come from URLs in tables, so the image displayed changes according to the context. There are other images that I render using the same type of visual, but these come as result of a measure as opposed to the fully referenced table-column. Non of them work.

Another important point is that all these images are hosted in a sharepoint library in our company's sharepoint.

Any suggestions on how to solve this?

NAOS Member

Re: Images not rendering when exporting to .pdf

So, after some testing I realised the problem is with images hosted in our company's sharepoint (it didin't occurred to me to try this until I posted the question 10 min ago Robot LOL ). Now the problem is that as our images (among with other data) are collected through a sharepoint nintex form, so the images are "by default" hosted there. I know I won't be able to host the images anywhere that's non-corporate. Is there any workaround so I don't have to move the images from sharepoint?

Community Support Team
Community Support Team

Re: Images not rendering when exporting to .pdf

Hi @NAOS ,


Actually, I still have a little confused about your scenario.


If it is convenient, could you share a share a dummy pbix file which can reproduce the issue, so that we can help further investigate on it? You can upload it to OneDrive and post the link here. Do mask sensitive data before uploading.)


In addition, you said that the problem is caused by the image from SharePoint and you want to solve this problem with the image host in SharePoint?


Best  Regards,


Community Support Team _ Cherry Gao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
NAOS Member

Re: Images not rendering when exporting to .pdf

Im not sure I can provide an useful dummy file since I would have to add images' links from one of our sharepoint sites. 


And yes, just images that are saved in sharepoint do not render when exporting to .pdf or .pptx, but if I move them to another place, (google drive, for example), then they work ok.


Note the images do work on PBI desktop, PBI service and PBI app. It is only when I use the "export" function from the app or report that they not render on the result .pdf or .pptx file.



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