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In my Windows 10 Desktop build 1511, I enter a Power BI question, the Power BI responses show up in Cortana, but when I click to activate I get the error:
"I'm having trouble loading this data from Power BI. You can open Power BI directly or try again in a little bit."
It's happening for all Power BI at a client's Office 365 subscription, but my own Office 365 does not exhibit the problem.
Any ideas? Is there a service degradation for specific Power BI tenants? Any ideas on a workaround?
thanks,
Seth
Thank you Jerry! This seems to be only on a specific tenant on the Power BI service. It happens either at a specific time daily (10am-1pm Pacific time), or based on publishing of a new dashboard. Problem seems to fix itself after 3 hours or so, but we saw the behavior on both September 2nd and September 6th during the same timeframe. No outage notifications from Power BI service.
Any ideas for a workaround?
Is there a place to identify Power BI service state / degradation information?
Seth
Please try the following trouble shooting steps to deal with the Cortana loading PBI data issue.
For troubleshooting the Power BI side, have the user go to https://app.powerbi.com/cortana/test page. This page emulates the Power BI experience in Cortana, but is not affected by any of the Windows settings required to get the full integration to work. If the user gets the results they’re expecting on this page, their problem is on the Windows side. If the user does not get the results they expect on the page, here are some additional troubleshooting steps:
If everything looks good on the Power BI side through the test page, the problem is on the Windows side. Some troubleshooting steps:
Is there a place to identify Power BI service state / degradation information?
Please check the latest information here:
Regards
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