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Pete_Swansea Frequent Visitor
Frequent Visitor

Hyperlink to reports not working from within Word

I have an issue where I can't seem to link directly to a Power Bi report from a word document. If a member of staff clicks the hyperlink in word then they are taken to the Power Bi Sign in page (which after sign-in doesn't lead to the report).

If the link is copy and pasted into a browser, it works ok.

If the word document is PDF'd, the link works ok.
If the link is clicked within Excel (or teams or anywhere else), it works ok.

 

It is only when the link is clicked from within word that it doesn't seem to work.

 

Is there a reason why this may be, as we need to produced word documents with hyperlinks within them for staff.

6 REPLIES 6
Community Support Team
Community Support Team

Re: Hyperlink to reports not working from within Word

hi, @Pete_Swansea 

I have tested on my side, but not reproduce the issue.

First, For normal, if you want to share a private app to others,  you and others both need the Pro license.

If you have purchased Premium and add your content to Premium, then when you share the content, the receiver could be free user.

https://docs.microsoft.com/en-us/power-bi/service-free-vs-pro

https://docs.microsoft.com/en-us/power-bi/service-premium

Second, If you open the Hyperlink, and the account of power bi service in the browser is not the user, it will take to the Power Bi Sign in page.

For example:

1.JPGclick the Hyperlink in word before2.JPGclick the Hyperlink in word after

And also, I paste the link into a browser which the current account is not Shared by the browser.

It will be  are taken to the Power Bi Sign in page too.

3.JPG

 

Best Regards,

Lin

 

 

 

Community Support Team _ Lin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Pete_Swansea Frequent Visitor
Frequent Visitor

Re: Hyperlink to reports not working from within Word

Thanks for you're response.

 

I have a Pro License and have tested this with different users, some have a Pro Licence and some don't, both get the same issue.

The workspace is Premium.

 

If I place a link into word then I am directed as below:

 

Hyperlink.PNG

 

This happens irrelevant of user type.

 

If the same link is copy and pasted into a browser than the user see's the report as intended. Also, if the link is pasted anywhere else or the word document is PDF'd, then it works as intended.

 

This only occurs when clicking a hyperlink within word.

 

Thanks,

Pete

Pete_Swansea Frequent Visitor
Frequent Visitor

Re: Hyperlink to reports not working from within Word

I'm getting the same issue with PowerPoint as well.

Pete_Swansea Frequent Visitor
Frequent Visitor

Re: Hyperlink to reports not working from within Word

We have been testing. This error only seems to occur if the user has a browser open and is logged in. If the user is logged out, with no broswer windows open then the links works (it prompts the user to log in but then goes to the correct report).

 

Therefore if the user clicks a second link then they are not directed correctly, likewise if the user already has a browser windo open then the link does not work correctly.

 

As previously stated this only seems to occur in Word and PowerPoint.

 

 

itchyeyeballs Established Member
Established Member

Re: Hyperlink to reports not working from within Word

Video of the issue here - https://vimeo.com/318177816

 

Shows having to sign in every time a link is clicked and if the user is already logged into Power BI they dont get directed to the correct app.

Pete_Swansea Frequent Visitor
Frequent Visitor

Re: Hyperlink to reports not working from within Word

We still can't find a solution to this issue, is there any update?