How to remove personal gateway from app.powerbi.com

[amoine]

I,

I successfully uninstalled personal gateway from my server.

But it is still visible on app.powerbi.com, with an error saying that gateway is unavailable.

I can't refresh my datasources because of this error.

Can you help me ?

[jmdh]

I am experiencing the same issue (Gateway uninstalled but message saying that is is offline) and have contacted support two weeks ago and still waiting (but hoping) to get a resolution...

Have installed successfully gateway on Machine 2 and it works but when i uninstall i have agian the same problem.

[Anonymous]

Sorry to hear that you are having this problem too.

Definately seems that addressing this is a low priority for MS which is very annoying.

[cweberITS]

I am also having this problem. I second @Seth_C_Bauer  in asking for you to keep us updated.

Thanks!

Cris

@cweberits

Cloud Services Architect at @ITS_Partners

Just making ConfigMgr as a Service at https://itsdelivers.com/future

[Evogelpohl]

@Seth_C_Bauer Good thoughts.  Here's what I tried & the outcomes:

• Built brand new PBIX, with same SQL Server & DB, published.  Clicked on Sched-Refresh -> YES!  I can choose between my (defunct, but still there) Personal GW or the Enterprise Gateway.  Works.
  • So, we know that the gateway is alive & working for me.
  • Though - odd - it still thinks my PG is registered, but offline.

• Opened the original PBIX:
  • Ensured that the queries reference the exact SQL server name & DB name (even making sure I'm not using FDQN in the PBIX, but just the hostname in the gateway settings), re-publish -> Same error, says my PG is offline, EG grayed out.

• Opened the original PBIX:
  • Saved it as a different file entirely.  Publish the duplicate -> Same error, says my PG is offline, EG grayed out.

• Opened the original PBIX:
  • Completely remove all saved data sources - deleted them all from the PBID data source settings.  Save.  Refresh the PBIX in the PBID, re-connected to the SQL server, Publish -> Same error, says my PG is offline, EG grayed out.

• Open a ticket with MS Support -> waiting on call.