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saglamtimur
Resolver II
Resolver II

How to manually uninstall On-premises data gateway (personal mode)

Hi,

 

I uninstalled (or thought I did) On-premises data gateway (personal mode) and when I try to install it again installer says:

 

"You are trying to reinstall a version already installed on the machine. If you would like to proceed, please uninstall the current version and reinitiate the install."

 

I am stuck at this point. Is there any way to manually uninstall or clear leftovers?

1 ACCEPTED SOLUTION
Ailsa-msft
Community Support
Community Support

Hi @saglamtimur 

Find personal gateway in Control Panel=>Programs and Features , select personal gateway and right click , then Uninstall .

Ailsamsft_0-1647485696604.png

You will get an uninstall page, then follow the steps to uninstall. After uninstalling, restart the computer, and then go to Control Panel to search for personal gateway. If there is no result, the uninstallation is successful.

Ailsamsft_1-1647485696607.png

Best Regards

Community Support Team _ Ailsa Tao

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

4 REPLIES 4
Ailsa-msft
Community Support
Community Support

Hi @saglamtimur 

Find personal gateway in Control Panel=>Programs and Features , select personal gateway and right click , then Uninstall .

Ailsamsft_0-1647485696604.png

You will get an uninstall page, then follow the steps to uninstall. After uninstalling, restart the computer, and then go to Control Panel to search for personal gateway. If there is no result, the uninstallation is successful.

Ailsamsft_1-1647485696607.png

Best Regards

Community Support Team _ Ailsa Tao

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

saglamtimur
Resolver II
Resolver II

Yes restarted, nothing changed.

Hi @saglamtimur 

 

What happens if you look in the control panel can you see any "On-Premise Data Gateway" in the list?





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GilbertQ
Super User
Super User

Hi @saglamtimur 

 

have you restarted the PC/Server?

 

If you can restart and see if you can then install?





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