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Helper III
Helper III

How to delete a gateway connection that has failed?

1.jpg

Good day,

One of the Gateway was not configured correctly, despite several trials we have been unable to solve the issue.

How to delete this gateway?

We are unable to see any option to do so.

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Community Support
Community Support

Re: How to delete a gateway connection that has failed?

Hi,

 

Please try to click the options here and remove the gateway:

10.jpg

Hope this helps.

 

Best Regards,

Giotto Zhi

 

View solution in original post

4 REPLIES 4
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Super User IX
Super User IX

Re: How to delete a gateway connection that has failed?

Go to upper right either ellipses or gear icon depending on ribbon in the Service. Click on Settings -> Manage Gateways or Manage Gateways depending on ribbon.


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Helper III
Helper III

Re: How to delete a gateway connection that has failed?

Sorry,

No ellipses or cog visible.

Just a reminder about the absence of connection and an invitation to donwnload the latest version.

 

1.PNG

Highlighted
Community Support
Community Support

Re: How to delete a gateway connection that has failed?

Hi,

 

Please try to click the options here and remove the gateway:

10.jpg

Hope this helps.

 

Best Regards,

Giotto Zhi

 

View solution in original post

Highlighted
Helper III
Helper III

Re: How to delete a gateway connection that has failed?

Thank you for the detailed answer.

The option is not clearly visible unless you hover above the area...

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