How to change service email account

[user0099]

How I can change my email account PowerBI?

1. We started using PowerBI 2 month ago with email account "user@company.com"

2. We paid pro license, but didn't apply it.

3. Company changed email domain to "company222.com"

So we need to change email in PowerBI account. How it is possible to do?

[user0099 · Accepted solution]

Here solution for my case:

1. Create new account in PowerBI with our new domain

2. Setup and deploy existing reports under this new account

3. Apply pro license for this new account

Very unpleasant surprise was that all content was moved to archived space after license applied. And we have to re setup and re delploy existsings reports.

[user0099]

As far as I understand:

Email account change is possible through Office365 Admin center interface. To become Office365 Admin it is necessary:

1. To confirm my domain ownership via TXT-sign.

2. To buy Office365 license.

But I don't need Office365 license, so I do not know what to do. 

There is option to create new PowerBI account with new domain address and manually reconfigure all - dataset, reports, dashboards... but it's a lot of work...

[Greg_Deckler]

Ah, you signed up THAT way...

Hmm, I can't really speak to that way of signing up for Power BI. My sneaking suspicion is that when you sign up that way, you are getting some form of an Azure AD account created that Power BI is using for authentication. However, I don't ever sign-up that way as we use O365. It might be interesting to go to azure.microsoft.com and then "Manage Account" and try to sign-in with that email address and see if you have a basic Azure AD directory provisioned. Tough to speak to that scenario...

[Seth_C_Bauer]

@user0099 You may have a larger issue here. On a high level your "email" for Power BI is actually your UPN. So I'm assuming your company has some sort of sync with your on premises AD. If your company changed domains and wants to start using your new domain, you would need to add that domain to your Azure Tenant, and then update all your UPN suffixes in your on premises AD...

I am by no means an expert in this area, so consider this post a recommendation to look into these areas, as there could be much larger impacts to updating your UPN across the business depending on how long you've had them.

In AD I'm pretty sure you can add additional suffixes to your UPN, but I don't know how Power BI would react to that... 

[Greg_Deckler]

Is the user in Power BI associated with your company? You can check by going here:

https://app.powerbi.com/groups/me/settings/general/closeAccount

If it says:

Your account is managed by your organization's IT department. Please contact your administrator to request changes.

Then you are good. You *shouldn't* have to do anything. For example, my company changed email addresses from gdeckler@quicksolutions.com to gdeckler@fusionalliance.com. All I had to do after the domain change was to start logging in with gdeckler@fusionalliance.com instead of gdeckler@quicksolutions.com. This assumes that everything has been done correctly in O365 Administration.

[user0099]

Hi @Greg_Deckler

 Thank you. I checked link and I can close account. Actualy I am from IT, but we didn't set account as domain admin in Office365. We use only PowerBI account.