Help? Shared Dashboard BLANK for External Domain users on Pro Trial

[THEG72]

Hi Support,

We have a Pro account and sharing a dashboard to a partner who has an external domain and Pro Trial account for Power BI.

The login request works but the POWER BI Page is BLANK and it just shows Q&A? We can ask questions etc but our dashboards are gone?

I have tried resetting computer, clearing history from browsers, different computers etc...same issue blank screen !

Some more information has come, two external users of same domain can access the reports without an issue. The new person i added was invited under the new login invitation process that i have not seen before. I tried re sharing this dashboard with another trial account and it is now blank again when previously the shared linked worked.  

Can you advise please?

 DASHBOARD MISSING JUST Q&A? appears?

[v-jiascu-msft · Accepted solution]

Hi @THEG72,

This is a known issue. Please refer to this thread for details and workarounds.

Best Regards!

Dale

[v-jiascu-msft · Accepted solution]

Hi @THEG72,

This is a known issue. Please refer to this thread for details and workarounds.

Best Regards!

Dale

[v-jiascu-msft · Accepted solution]

Hi @THEG72,

This is caused by the new feature of sharing with external users. Please refer to https://powerbi.microsoft.com/en-us/blog/power-bi-expands-access-to-intelligence-for-external-guest-....

The workaround are:

1. Grant the external user a pro license, OR

2. The external user purchase a pro license.

Best Regards,

Dale