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bimodew Frequent Visitor
Frequent Visitor

Help : Error in Scroller Visual

Hi.

 

After launched in January, I love the new visual "Scroller", and always use it in my report.

This visual make my dashboard, even in mobile app, looks live and can be used to monitor growth of many variable items.

 

But since last three weeks, I realize that this visual shown error and blank, both in browser (report and dashboard menu) and in mobile app. I checked via Power BI Desktop and there was no issue (visual looked normal), so I tried to republish the report. But it still blank when it's shown via browser or mobile app.

 

Did I miss something here?

 

Thanks, Bimo.

1 ACCEPTED SOLUTION

Accepted Solutions
Super User
Super User

Re: Help : Error in Scroller Visual

If you are referring to the tickertape style scrolling text visual, there was a slight change that caused it to stop working. I contacted the creater and he has uploaded a new version to the gallery. All you need to do is to re download the visual and add it to your report.

Mine works perfectly now.  I believe serveral of the custom visuals were affected. If you run into others, you can see if they have been updated to correct the issue but you will still need to redownload them.

2 REPLIES 2
Super User
Super User

Re: Help : Error in Scroller Visual

If you are referring to the tickertape style scrolling text visual, there was a slight change that caused it to stop working. I contacted the creater and he has uploaded a new version to the gallery. All you need to do is to re download the visual and add it to your report.

Mine works perfectly now.  I believe serveral of the custom visuals were affected. If you run into others, you can see if they have been updated to correct the issue but you will still need to redownload them.

bimodew Frequent Visitor
Frequent Visitor

Re: Help : Error in Scroller Visual

Thanks. It's work Smiley Happy

 

There's should be a notification in every custom visual if there is new update.