Guest User cannot login to tenant

[yiannis]

Hello,

I am testing power bi pro with external (guest) users. I have managed to send the invitation email, the account has been succefully created and the email that has been given to the guest user has the form of xxxxx_gmail.com#EXT#@mytenant.onmicrosoft.com. 

The power bi report has been shared to the external user properly and access has been granted. However when the guest use tries to login this is never been happening. Becasue the login needs password and password cannot be assigned. 

Can you help me help the guest user to login to the service? 

[v-yuaj-msft]

Hi @yiannis ，

If my understanding is correct, after receiving the sharing email and clicking the link, your guest user can’t log in with his own account to view the shared content? Is that right?

Best Regards,

Yuna

[nickyvv]

Hi @yiannis,

Lately I also saw some issues login in with a gmail account to a Microsoft tenant (for myself), which was not the case a few months ago.  I haven't been able to solve this yet, but I think they changed something in the login behaviour or gmail-accounts.

My best guess would be to open a support ticket. If you have a Pro account you could open a (free) support ticket. Go to the support page to file a support ticket.