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bkan
Post Prodigy
Post Prodigy

Getting upgrade message even though i have pro license

Hi All,

I have a PowerBI Pro license and since last night when me or others couln't see all the workspaces and the one that are visible when we click on it we are getting a message to UPGRADE to power bi pro message. This is production and please need help.

Thanks

Capture622.PNG

 

1 ACCEPTED SOLUTION

Hey @bkan ,

 

when really nobody changed anything, it shows you have a pro account, but you can't access the pro features, then there is something wrong.

I would try to logout, clear the cache and log in again or use another browser. If the situation is the same I would open a ticket:

Support | Microsoft Power BI

 

If you need any help please let me know.
If I answered your question I would be happy if you could mark my post as a solution ✔️ and give it a thumbs up 👍
 
Best regards
Denis
 

View solution in original post

6 REPLIES 6
selimovd
Super User
Super User

Hey @bkan ,

 

can you click in the top right corner on the small image of your user?

If you have a pro account, it should look like this:

selimovd_0-1624371069669.png

 

But I have the feeling your Pro account was cancelled or something like this.

 

If you need any help please let me know.
If I answered your question I would be happy if you could mark my post as a solution ✔️ and give it a thumbs up 👍
 
Best regards
Denis
 

Thanks @selimovd 

Please see the attached pic, not only me all our users have the same issue and i checked with admin and no one has removed anyone

Capture622a.PNG

Hey @bkan ,

 

OK, that's strange.

What happens when you click on the "not now" button? Do you have normal access?

 

I could imagine that the admin activated the pro-trial. That could explain why everyone is receiving this message suddenly.

 

If you need any help please let me know.
If I answered your question I would be happy if you could mark my post as a solution ✔️ and give it a thumbs up 👍
 
Best regards
Denis
 

Thanks again @selimovd ,

When we click on "Not Now" nothing happens we still end up on the home page. I checked with the person who has Admin access and he said he did not log into PBI Service for a long time.

Thanks

Hey @bkan ,

 

when really nobody changed anything, it shows you have a pro account, but you can't access the pro features, then there is something wrong.

I would try to logout, clear the cache and log in again or use another browser. If the situation is the same I would open a ticket:

Support | Microsoft Power BI

 

If you need any help please let me know.
If I answered your question I would be happy if you could mark my post as a solution ✔️ and give it a thumbs up 👍
 
Best regards
Denis
 

View solution in original post

Thanks @selimovd that fixed it.

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