Getting error when trying to download a pbix

[bsheffer]

Can't export to Power BI Desktop format

we couldn't export to .pbix format.

Please try again later or contact support, if you contact support please provide these details.

Activity ID: 1902ad8f-6be1-4372-af22-81b576763b64
Request ID: cb4d5756-2dc4-c388-fe23-5749a914903a
Correlation ID: 86be643d-4d40-231e-4f28-2b8a2c8e2e42
Status code: 404
Time: Mon Feb 22 2021 10:51:07 GMT-0500 (Eastern Standard Time)
Service version: 13.0.15430.56
Client version: 2102.3.04950-train
Cluster URI: https://wabi-west-us-redirect.analysis.windows.net/

any ideas on how to fix this?  Other pbix in same workspace download with no issues.  This is a copy of another report although a co-worker has stated that he also gets this from a newly created report on the service.

[collinq]

Hi @bsheffer ,

Take a look at this list and see if this might be causing the issue:

Download a report from the Power BI service to Power BI Desktop (preview) - Power BI | Microsoft Doc...

(My bet is that you have different version than the version of the person that uploaded the file.)

[bsheffer]

thanks for the response

This is a download issue so the version of power bi desktop doesn't matter

We do use a shared dataset but the original which also uses it has no problems downloading and opening.  Therefore the a copy should not have the issue either.

the original was published to the service.

I'm using the save a copy option on the service to create the copy.  Once created, I cannot save it as a pbix.

I have no issues deleting the copy.

[collinq]

HI @bsheffer ,

If you meet all the criteria based on the link that I sent to you then I think it is time to open a ticket with Microsoft so that they can see what is happening on the back-end.  Please let us know the result so that we can refer to this thread for the next user that has this issue!

[bsheffer]

Again thanks.  Could you do us a favor and make a copy (on the service) of a report you know you published to the service as a pbix and see if you can download the pbix from the copy?  If you can do it with a report with a shared datasource in another workspace that would be even better.  Just so we can tell if this is my problem or OUR problem.

[collinq]

Hey @bsheffer ,

I have succesfully copied and download a .pbix on my system.

[bsheffer]

thanks.  Was the datasource in that workspace?  Did you try it with a report using a published datasource in another workspace?

[bsheffer · Accepted solution]

That MS doc needs to be updated.  Folks here's the result of my testing.

I created a report with its own data source so it would publish to the same workspace as the report.

then I made a copy of that report

Then I create in the desktop a new report that used that published shared datasource and published it to the same workspace

Then I made a copy of that report on the service.

Results:

Any report, copy or not, that had its datasource in that workspace downloaded the pbix successfully.  A report with a shared datasource, in that workspace or not, that had been published to the workspace downloaded its pbix successfully.  However any report that was a copy of a report whose datasource was in another workspace failed to download successfully.

Therefore you can download the pbix of a report as long as:

1)  the report is a copy and has its datasource in that workspace

2)  is not a copy and has been published, even if its datasource is in another workspace.

I have not tested any new reports created solely on the service.

[collinq]

Thanks @bsheffer ,

That is good to know!  One clarification question though - in both of the workspaces, are you admin (or full control) or are the permissions different for you in the two separate locations?

[bsheffer]

I am not an admin in any workspace (except myworkspace I suppose)