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Bnuuy
Frequent Visitor

Get data from AWS Connect

Hello,

Currently to show AWS Connect data in our model we manually extract it and drop it into the relevant SharePoint folder but we would like to automate this process. I can find all sorts of resources on using AWS Glue for Red Shift or Athena and Power BI, but we need the data within AWS Connect to track agent call metrics. Has anyone successfully set this up?

1 REPLY 1
v-robertq-msft
Community Support
Community Support

Hi, @Bnuuy 

I’m not very familiar with AWS Connect with Power BI, you can refer to these links and find if they are helpful:

https://aws.amazon.com/blogs/big-data/integrate-power-bi-with-amazon-redshift-for-insights-and-analy...

https://docs.aws.amazon.com/en_us/whitepapers/latest/using-power-bi-with-aws-cloud/connecting-the-mi...

https://community.powerbi.com/t5/Power-Query/Connect-data-from-Amazon-AWS-Services/td-p/83767

 

Best Regards,

Community Support Team _Robert Qin

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