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Get data from AWS Connect


Currently to show AWS Connect data in our model we manually extract it and drop it into the relevant SharePoint folder but we would like to automate this process. I can find all sorts of resources on using AWS Glue for Red Shift or Athena and Power BI, but we need the data within AWS Connect to track agent call metrics. Has anyone successfully set this up?

Community Support
Community Support

Hi, @Bnuuy 

I’m not very familiar with AWS Connect with Power BI, you can refer to these links and find if they are helpful:


Best Regards,

Community Support Team _Robert Qin

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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