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DennisJung Regular Visitor
Regular Visitor

Gateways are gone

This is very strange....i have two gateways installed (two diffrent machines, Gateway A and B), and today at the morning, the refresh of my main dataset didn't work.

 

When i checked the gateway status, it wasn't there anymore. PowerBi displayed only gateway A, the other one completly disappeared. 

 

I couldn't figured out why, but i have to fix it fast and switched my connections to gateway A. That was today around 1 pm.

 

After some meetings in the afternoon, i came back to my office and....gateway A is also gone!

 

The powerbi service status says everything is ok, and i have no Idea where to beginn or how to figure out what is happening.

 

Update and some information:

- Gateway A is on my local machine

- Gateway B is on the server

- both disappeared one after one yesterday

- they are not visible in the gateway section anymore , both in powerbi and powerapps

- they are not configured anymore on the local machine and the server, when i open the application on the machine / server, it asks me for an account and a name

 

 

Help needed! Thanks! Smiley Happy

15 REPLIES 15
Super User
Super User

Re: Gateways are gone

Hi there, I have never seen or had any issues with the On-Premise Data Gateway missing.

Can you confirm where you have got the Gateways installed, that they are still installed on those servers?


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Super User
Super User

Re: Gateways are gone

@DennisJung I'm with @GilbertQ, I've never heard of this. Is there some sort of maintenance going on with the servers that they somehow got removed from the domain? The only thing in my mind that would nuke it from the Service is if Power BI could no longer see the Servers...

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Super User
Super User

Re: Gateways are gone

If I had to guess, some data source has been added/updated to your project which exists in Gateway A but that data source does not exist or is different now in Gateway B.  Alternatively, a data source may have been updated in Gateway B where authorized users has been inadvertantly changed.

 

The gateways are finnicy, unless they have authorization to use 100% of your data sources, they will not allow themselves to be selected in the 'Schedule Refresh' area.  This can be something as simple as being authorized for each source, or if the path of the source changes such that your project file is not completely identical to what is registered in the gateway.


   

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DennisJung Regular Visitor
Regular Visitor

Re: Gateways are gone

This isn't the problem, the problem is that they are not visible anymore in the gateway main section.

DennisJung Regular Visitor
Regular Visitor

Re: Gateways are gone

( i updated my post with more informations)

 

Yes, they are both installed, but not configured anymore. The first that disappered is on my local machine.

 

Recovery is not possible on both Gateways.

Community Support Team
Community Support Team

Re: Gateways are gone

Hi DennisJung,

 

Based on your description, you can’t find configured On-premises Data Gateways( Gateway A and Gateway B) in Power BI service Manage Gateways -> Gateway Clusters ,right?

 

Please follow below steps to troubleshoot the issue:

 

  1. Check if gateway has been updated to the latest version.
  2. As you mentioned when you ran the on-premise data gateway app on the machine, it prompted you enter account. After you signed in with your Power BI service account, were you able to choose “Migrate, restore, or take over an existing gateway” to use Recovery key to recover Gateway A and Gateway B? Was there any error occurring?1.png
  3. Did you add another users as administrators of Gateway A and Gateway B before? If it did, please let these users check if those two gateways are available in their Power BI service Manage Gateways pane. Also confirm if you are in the administrator list as well.2.png

 

In addition, you say “The powerbi service status says everything is ok, would you please clarify which status you mean?

 

Regards,

Jimmy Tao

DennisJung Regular Visitor
Regular Visitor

Re: Gateways are gone

Based on your description, you can’t find configured On-premises Data Gateways( Gateway A and Gateway B) in Power BI service Manage Gateways -> Gateway Clusters ,right?

 

--> Correct, see screenshoot. They are completly gone, one after another.

 

 

Gateways

 

As you mentioned when you ran the on-premise data gateway app on the machine, it prompted you enter account. After you signed in with your Power BI service account, were you able to choose “Migrate, restore, or take over an existing gateway” to use Recovery key to recover Gateway A and Gateway B? Was there any error occurring?

 

--> Nope, no error. I was asked for my account, and i entered my admin account which i always use for powerbi. The only option i have is to install a new gateway, no migrate or restore. This happens on both machines.

 

Did you add another users as administrators of Gateway A and Gateway B before? If it did, please let these users check if those two gateways are available in their Power BI service Manage Gateways pane. Also confirm if you are in the administrator list as well.

 

-> No, i didn't add anybody else. I can not check it because they are not avaible Smiley Happy

 

The powerbi service status says everything is ok”, would you please clarify which status you mean?

 

I meant the global service status on this page here: https://powerbi.microsoft.com/de-de/support/

Super User
Super User

Re: Gateways are gone

@DennisJung Do you not have a recovery key for the gateways? When was the last time you updated the gateways?

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DennisJung Regular Visitor
Regular Visitor

Re: Gateways are gone

I have them, but i can not use them. PowerBi doesn't know my gateways anymore, i have no option to select them (and enter my recovery key).