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jeha98 Frequent Visitor
Frequent Visitor

Gateway problem

Hi

 

I have installed an on-premisis gateway- It is online and all connections are online too:

 

Gateway.PNGGateway

I am using this gateway to refresh, and everything seems fine:

 

Udklip2.PNG

 

But when I try to refresh, I get an error, saying that my PERSONAL gateway is offline:

 

Udklip.PNGError

 

Everything worked until November 8th. I have been running good for over a year, but suddenly this happens. 

Does anybody know why? And how to resolve the issue?

 

Thanks!

2 ACCEPTED SOLUTIONS

Accepted Solutions
Community Support Team
Community Support Team

Re: Gateway problem

Hi @jeha98,

Based on my research, I suggest you download the latest version of on-premises data gateway (personal mode)(Version:3000.0.144.3) in below link:https://www.microsoft.com/en-us/download/details.aspx?id=55768

And reset your configuration of your personal getway and refresh your reprot to test again.

 

Regards,

Daniel He

 

Community Support Team _ Daniel He
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Super User
Super User

Re: Gateway problem

Hi @jeha98

 

It could be failing because it is an older version of the Gateway, whilst you have updated the version of Power BI Desktop.

 

So there will be a mismatch between your Gateway's mashup engine and your Power BI Desktop Mashup Engine.


By installing the latest version it should resolve this.


Did I answer your question? Mark my post as a solution!

"Proud to be a Datanaut!"


Power BI Blog
4 REPLIES 4
Super User
Super User

Re: Gateway problem

@jeha98 When is the last time you updated the gateway?

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Community Support Team
Community Support Team

Re: Gateway problem

Hi @jeha98,

Based on my research, I suggest you download the latest version of on-premises data gateway (personal mode)(Version:3000.0.144.3) in below link:https://www.microsoft.com/en-us/download/details.aspx?id=55768

And reset your configuration of your personal getway and refresh your reprot to test again.

 

Regards,

Daniel He

 

Community Support Team _ Daniel He
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Super User
Super User

Re: Gateway problem

Hi @jeha98

 

It could be failing because it is an older version of the Gateway, whilst you have updated the version of Power BI Desktop.

 

So there will be a mismatch between your Gateway's mashup engine and your Power BI Desktop Mashup Engine.


By installing the latest version it should resolve this.


Did I answer your question? Mark my post as a solution!

"Proud to be a Datanaut!"


Power BI Blog
Community Support Team
Community Support Team

Re: Gateway problem

Hi @jeha98,

Could you please tell me if your problem has been solved? If it is, could you please mark the helpful replies as Answered?

 

Regards,

Daniel He

Community Support Team _ Daniel He
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.