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Frequent Visitor

Gateway on endpoint is unreachable

Hi, first of all thank you for reading...

 

I´m new in POWER BI enviroment, the last week the automatic updates were working without problem, but this monday started showing problems. ´ve try deleting ON-PREMISES GATEWAY then installing the new version but it seams that can´t conect to the cluster... or that what I undestand. This is the problem...

 

 

best regards

 

Ninguna de las instancias de puerta de enlace de este clúster está conectada. A continuación encontrará más información sobre los errores específicos de cada instancia de puerta de enlace.Ocultar detalles

Identificador de actividad:365ee585-7600-4634-8c97-bc47dfb23d61
Identificador de la solicitud:e5577d2a-a604-5602-7edc-f7609a84f153
URI de clúster:https://wabi-south-central-us-redirect.analysis.windows.net
Código de estado: 
Hora:Thu Nov 29 2018 09:58:14 GMT-0600 (hora estándar central)
Versión:13.0.7382.186
DATA:Gateway on endpoint '<ii>sb://wabi-south-central-us-relay36.servicebus.windows.net/da73f97f-bb00-465e-8a0c-fc7fe9f6f3e8/</ii>' is unreachable.
5 REPLIES 5
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Resolver IV
Resolver IV

Re: Gateway on endpoint is unreachable

@EdgarEstrella hello! 

 

Man look this article about all troubleshotting that is possible... be sure that all port are open, sometimes your IT department could change some port into firewall or something like that.

 

article: https://docs.microsoft.com/en-us/power-bi/service-gateway-onprem-tshoot

 

Please let me know if you got a solution! 

Highlighted
Resident Rockstar
Resident Rockstar

Re: Gateway on endpoint is unreachable

Hi @EdgarEstrella,

 

If I understand your scenario correctly that you have problems when you configure the gateway?

 

Please uninstall the on-premises gateway and reinstall the latest version on-premises gateway.

 

If you still get error, please share the screenshots of the error message.

 

Best Regards,

Cherry

Community Support Team _ Cherry Gao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Highlighted
Resident Rockstar
Resident Rockstar

Re: Gateway on endpoint is unreachable

Hi @EdgarEstrella,

 

Have you solved your problem?

 

If you have solved, please accept the replies making sense as solution to your question so that people who may have the same question can get the solution directly.

 

If you still need help, please feel free to ask.

 

Best  Regards,

Cherry

Community Support Team _ Cherry Gao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Highlighted
Frequent Visitor

Re: Gateway on endpoint is unreachable

hi everybody, I ain't solve the problem, it seems that gateway installed in the server is down or associated to another user, later today i'll be working with my IT department to change the configuration of the gateway, I hope this solve the problen and I can update automaticaly the reports. 

Highlighted
Frequent Visitor

Re: Gateway on endpoint is unreachable

Hi, at last it work.

 

The user credentials that was configurated in the on-premises gateway, those not worked anymore, so now I update with my user the gateway and I am able to configurate automatic updates with sources in my company server.

 

thanks so much for the help

 

best regards to all

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