Gateway is not detected by Power BI service

[Anonymous]

I have downloaded the latestversion of Gateway (3000.63.6) and signed in with the same account as Power BI service. However, when I go to Manage Gateways, I get a message "you dont have any gateways". My gateway application status is online and ready to use.

[v-robertq-msft · Accepted solution]

Hi, @Anonymous 

According to your description, I think that you should first check what mode of gateway you are using(Personal mode or Standard mode). If you use On-premise data gateway(personal mode), you are not going to find your gateway on “Manage Gateways” page.

If you are using On-premise data gateway, you can go to the application page and check if “Power BI” is ready, like this:

Because if your gateway region is different from your Power BI data region, the gateway will not support Power BI. Under this circumstance, you should change the gateway region to be consistent with your Power BI data region.

Service gateway data region

Difference between two gateway modes

Best Regards,

Community Support Team _Robert Qin

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

Hi @v-robertq-msft ,

I'm having the same problem as described by @Anonymous . Can you explain how to use the personal gateway? What is it for if it cannot be accessed by the Power BI service?

[lbendlin]

When you run the powershell scripts for the gateway, what do they say?

Import-Module -Name OnPremisesDataGatewayHAMgmt
Login-OnPremisesDataGateway
$g = Get-OnPremisesDataGatewayClusters
foreach ($i in $g) {
    $j = $i.gateways | ConvertFrom-Json 
    $j | Format-Table gatewayName,isAnchorGateway,gatewayClusterStatus,gatewayVersion,gatewayMachine,gatewayObjectId -AutoSize
}