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Gateway for connecting to webtable

I prepared a report that utilizes a webtable as seen in the attached . The report is not refreshing in service and showing error.  How can I overcome this and get a successful refresh in service? Thank youScreenshot (181).png

Community Support
Community Support

Hi @Shri_mukherjee ,


Can you provide more details? 

You can check the Refresh history and see if there's any error message.


Also check if the data source is connected under Manage Gateway.


In addition, you may check the offical document about troubleshooting on refresh as below. 


Best Regards,



Community Support Team _ Jay Wang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Community Support Team _ Jay
If this post helps, then please consider Accept it as the solution
to help the other members find it.
Super User
Super User

You could check the Issues forum here:

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to Scroll down and click "CREATE SUPPORT TICKET".

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