Gateway error message even though it is working fine.

[Nikhill90]

There are 2 problems I am facing.

1) The data set was working for a month and the thing is that it still is. As you can see in the image, it refreshed today morning and this message has been there since 3 days. The refresh works fine but the error message doesnt go.

2) I created a new report with the same dataset, but does not let me use this above mentioned gateway for it. My options are greyed out and I cannot do anything.

Any help on this is much appreciated.

Regards,

Nik

[v-huizhn-msft · Accepted solution]

Hi @Nikhill90,

I guess it's caused that you use the old version on-premises data gateway. Please update it to the latest version gateway and check if it works fine.

Best Regards,
Angelia

[Nikhill90]

That worked.. Thanks a lot..!! But does that mean every time a new gateway is released, I will have to keep updating it??

[v-huizhn-msft]

Hi @Nikhill90,

You'd better update it. Sometimes, there are compatibility problem between old version and new version.

Best Regards,
Angelia