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Sea_and_Anne Regular Visitor
Regular Visitor

Gateway-appears offline

Hello,
I have a personal gateway installed, but everytime that I try to refresh the data appears the following error:
"we couldn't refresh because your data gateway (Power BI – personal) is offline"
I tried toconnect to the IP and to the name but the command has not responded, which leads it to conclude that the problem is on service and not in the gateway connection...
do you have any suggestion to solve my problem?

PowerBi gateway.png



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Thanks in advance,

Mariana

4 REPLIES 4
alanhodgson Established Member
Established Member

Re: Gateway-appears offline

Hey @Sea_and_Anne,

 

Is the PBI Personal Gateway icon in your task bar? If so, click and open it.

 

Should look something like this:

 

Capture7.PNGPersonal data gateway

Moderator v-qiuyu-msft
Moderator

Re: Gateway-appears offline

Hi @Sea_and_Anne,

 

As the error stated, the issue is caused by that the personal gateway is not running or accessible. You need to go to the server which hosts the personal gateway, then start the personal gateway, make sure it's running smoothly.

 

large.pnglarge1.png

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Sea_and_Anne Regular Visitor
Regular Visitor

Re: Gateway-appears offline

Thanks for the solution.
I tried to open the gateway but appears the following error :

error- gwpower bi.png



i tried to connect to the error but didn't responded.

 

 

Do you have any ideia how to solve this issue?

thanks

 

 

Moderator v-qiuyu-msft
Moderator

Re: Gateway-appears offline

Hi @Sea_and_Anne,

 

Please try the solution posted by mwaltercpa in this similar thread: Personal Gateway: The remote server returned an error: (403) Forbidden.

 

Best Regards,
Qiuyun Yu 

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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