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Helper I
Helper I

Gateway Service stopping on odd days

Hi,

 

It appears that we have gateway service "On-premises data gatteway service" stops after running fine for few days. We are using it to refresh our AAS cube, it works for few days e.g. 5 days a week and than for days days the service stops.

 

It is appearing more frequently now since we hvae moved our servers (where gateway was installed as cluster) to nuatanix based system, machine hostname was changed but there are DNS aliases in place to redirect it from old hostname to new.

 

When we looked at gateway logs, I can see following error, casuing the service to stop.

 

A8EA3442 [DM.NetworkCore] ServiceEndpoint Connection status: Connecting, LastError: 'System.ServiceModel.CommunicationException: The service was unable to process the request; please retry the operation. For more information on exception types and proper exception handling, please refer to http://go.microsoft.com/fwlink/?LinkId=761101 ---> Microsoft.ServiceBus.Messaging.Amqp.AmqpException: The service was unable to process the request; please retry the operation. For more information on exception types and proper exception handling, please refer to http://go.microsoft.com/fwlink/?LinkId=761101
--- End of inner exception stack trace ---'

 

We are on latest release Jun 2020 and OS is Windows 2016.

 

Any help or redirection to product team would be appreciated

Many Thanks.

1 REPLY 1
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Community Support
Community Support

Re: Gateway Service stopping on odd days

Hi @ahsankhawaja ,

 

It is suggested to create a support ticket to get technical support if you are a pro user.

Support Ticket.gif

 

 

Best Regards,

Icey

 

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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