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BartEdgerton Regular Visitor
Regular Visitor

Gateway Cluster Name

There are lots and lots of instructions on installing the gateway service, but nothing on what I'm supposed to put for "Gateway Cluster Name" under "Manage Gateways".


This was working fine, but stopped working, I have tried reconfiguring, uninstalling, reinstalling the new version, nauseum.. It's working fine on my server, but I don't know what I'm supposed to put in the gateway configuration in the Power BI service.  I've tried everything I can think of and all I get is the same error over and over:


None of gateway instances within this cluster are connected. Please find more details below about specific errors for each gateway instance.Hide details

Activity ID:1bfedad8-392d-536b-072e-dec6bbd9ad20
Request ID:d96718d6-bdb3-f954-74c7-904c84e9ce58
Cluster URI:
Status code: 
Time:Mon Aug 06 2018 16:42:47 GMT-0500 (Central Daylight Time)
bedgerton:Gateway on endpoint '<ii>sb://</ii>' is unreachable.
Community Support Team
Community Support Team

Re: Gateway Cluster Name

Hi @BartEdgerton,


Under Manage Gateways in the Power BI service, if you are the administrator, you would see the list of registered clusters or individual gateways, but do not see the individual gateway instances that are members of the cluster. You just need to add data source to the wanted gateway cluster. Clustering the Power BI Data Gateway for High Availability (and Low visibility?)


Besides, what operation lead to above error message?



Yuliana Gu

Community Support Team _ Yuliana Gu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
BartEdgerton Regular Visitor
Regular Visitor

Re: Gateway Cluster Name

My data sources stopped refreshing.  I went to Manage Gateways, I am administrator, It only allows 1 gateway cluster, and there is a yellow warning icon next to it and I get the error message when I click "Show details", I got the message in my previous post.  I tried installing the new version on the same host, but that failed, and I can't remove it, I can't install on another machine because it says the name is already in use.


It appears that I have to delete all my data sources, delete the existing gateway from the service, but I still don't know how to remove it completely from the servers where it is installed?  Some remnant is apparenently left behind that prevents me from registering the same gateway from even a different machine entirely, and I can't get the existing instance to work either.

eddydm Member

Re: Gateway Cluster Name

Did you get this problem solved? How?