Gate way offline or Not reachable

[nannimora]

Hi, i am having a problem with local gate way. 

Attaching two photos that explain the problem.

Someone kowns how to solve my issue?

[v-shex-msft]

HI @nannimora,

I'd like to suggest you check below options which power bi gateway request.

1. Ports.

Spoiler

The gateway creates an outbound connection to Azure Service Bus. It communicates on outbound ports: TCP 443 (default), 5671, 5672, 9350 thru 9354. The gateway does not require inbound ports. Learn more

listing of the fully qualified domain names used by the gateway.
Domain names Outbound ports Description
*.download.microsoft.com 80 HTTP used to download the installer.
*.powerbi.com 443 HTTPS
*.analysis.windows.net 443 HTTPS
*.login.windows.net 443 HTTPS
*.servicebus.windows.net 5671-5672 Advanced Message Queuing Protocol (AMQP)
*.servicebus.windows.net 443, 9350-9354 Listeners on Service Bus Relay over TCP (requires 443 for Access Control token acquisition)
*.frontend.clouddatahub.net 443 HTTPS
*.core.windows.net 443 HTTPS
login.microsoftonline.com 443 HTTPS
*.msftncsi.com 443 Used to test internet connectivity if the gateway is unreachable by the Power BI service.
*.microsoftonline-p.com 443 Used for authentication depending on configuration.

2. Azure date center ip list.

Spoiler

It is recommended that you whitelist the IP addresses, for your data region, in your firewall. You can download the Microsoft Azure Datacenter IP list. This list is updated weekly. The gateway will communicate with Azure Service Bus using the IP address along with the fully qualified domain name (FQDN). If you are forcing the gateway to communicate using HTTPS it will strictly use FQDN only, and no communication will happen using IP addresses.

3. Gateway service.(On-premises data gateway service)

You can check it in system -> service

If above not help, please refer to following link to provide some detail troubleshooting information to help us clarify your scenario.

Troubleshooting the on-premises data gateway

Regards,

Xiaoxin Sheng