GWPipeline_Client_GatewayUnreachable

[Anonymous]

Would like some help solving this issue in power bi gateway. I noticed that it's still connected to our database, but, for some unknown reason, it's not able to reach and make scheduled refreshes in our reports. Could someone propose a solution?

Best Regards,

Leon

[v-easonf-msft · Accepted solution]

Hi , @Anonymous 

Check your firework first and then restart the gateway to try again .

If help ,you can refer to these posts to troubleshoot the On-premises data gateway:

https://docs.microsoft.com/en-us/power-bi/service-gateway-onprem-tshoot

https://docs.microsoft.com/en-us/data-integration/gateway/service-gateway-tshoot#troubleshooting-tools

To find more details ,please find information in event logs for the on-premises data gateway service.

Best Regards,
Community Support Team _ Eason

[v-easonf-msft · Accepted solution]

Hi , @Anonymous 

Check your firework first and then restart the gateway to try again .

If help ,you can refer to these posts to troubleshoot the On-premises data gateway:

https://docs.microsoft.com/en-us/power-bi/service-gateway-onprem-tshoot

https://docs.microsoft.com/en-us/data-integration/gateway/service-gateway-tshoot#troubleshooting-tools

To find more details ,please find information in event logs for the on-premises data gateway service.

Best Regards,
Community Support Team _ Eason

[Anonymous]

Thanks! it really helped me.

[v-easonf-msft · Accepted solution]

Hi , @Anonymous 

Could you please tell me whether your problem has been solved?
If it is,  please mark the helpful replies or add your reply as Answered to close this thread.

Best Regards,
Community Support Team _ Eason

[Anonymous]

Good Morning,

Yes, it did solved the gateway unreachable situation, though now i get this other one:

{"error":{"code":"DM_GWPipeline_Gateway_TimeoutError","pbi.error":{"code":"DM_GWPipeline_Gateway_TimeoutError","parameters":{},"details":[],"exceptionCulprit":1}}} Table: xxxxxxxx