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modi123p Frequent Visitor
Frequent Visitor

Free account Locked out



I created a free / trial account with Power BI which got locked out.

How do I get it unlocked?


As IT team 's assistance was not sought for sign up, which link should they use in order to reset the same?




v-haibl-msft Super Contributor
Super Contributor

Re: Free account Locked out



What message did you get while you try to sign in with your account?


Best Regards,


Helene Frequent Visitor
Frequent Visitor

Re: Free account Locked out

Hi, I am having a similar problem. Created an account for my team which we have been using for a few months but just recently when anyone tries to sign in it says "username or password not recognised". This has just this afternoon changed to "Your account has been temporarily locked to prevent unauthorised use." I'm not sure how this happened as we haven't changed anything, and my IT department don't know how to help as they don't have access to the account so they can't reset the password or anything.

mahe72 Frequent Visitor
Frequent Visitor

Re: Free account Locked out



More than a year and a half since I'm using PBIi and I'm having trouble signing in, today.
Account locked !!!
How can I unlocked? what is the email contact address for support/admin?


Thanks in advance