Fields and Format are not visible

[rnoone]

One user cannot see Fields and Format sections under visualization. The icons for both are visible but the options are not. When the icons are clicked the options flicker for a second and then disappear. The user has IE 10. He is working in a shared workspace. Any suggestions are welcome.

[GarryFarrell]

Did you find a fix for this issue? I have the same issue. I setup a new PowerBI account, imported a local file from Excel. Created a basic report but I can't use the fields or format to modify the vizualizations.

IE10 on Windows 7 Enterprise 32-bit

 

[rnoone · Accepted solution]

We tried clearing the cache and updating display drivers but they had no impact. In the end, upgrading from IE10 to IE11 resolved the issue.

[rnoone]

@GarryFarrell Microsoft recommended:

1. clearing the browser cache
2. ensuring that the model was developed with latest desktop version

I haven't the opportunity to test this out yet but you might want to try.

[rnoone]

I haven't found a fix. I logged an incident with Microsoft (a "basic" one) on Tuesday.

What you have is exactly the same issue. Thanks for supplying the screenshot.

[Seth_C_Bauer]

@rnoone I'm assuming this is in the context of viewing or editing a report. What permissions does the user have in the group workspace? Do you have a screen shot?

[rnoone]

@Seth_C_Bauer Yes, this is in the context of viewing or editing a report. The use had Member permissions initially until the issue was observered. Then permissions were upgraded to Admin, but nothing changed. I have not screenshot unfortunately.