Federated Users not found

[lerodriguez]

Hello MS Community!

At my organization we have a federated enviroment where we allow users from our customer to access certain parts of our digital infrastructure. Ie. PowerBI dashboards, share point sites etc. When adding these "external" users to, for example, a PowerBI dashbaord we usually add to the app workspace by typing their name. However, i have serveal users that do not appear automatically or PowerBI doesn't even let me grant them access by adding their email address. We have looked at problems with Active Directory but the users are there so that can't be it. Any idea what can be happening? has anyone else experienced this issue with PowerBi? What can usually go wrong with federated infrastructure that could lead to this issue? Any help would be greatly appreciated!

[v-xuding-msft]

Hi @lerodriguez ,

Are the domain of thoses users same as yours? Do you set to allow  invitations to be sent to any domain? You could check it in the 

Manage external collaboration settings from Azure Active Directory. For more details, you can reference: https://powerbi.microsoft.com/en-us/blog/azure-ad-b2b-guest-users-can-now-edit-and-manage-content-in...

Azure Active Directory > User Settings > Manage external collaboration settings

Best Regards,

Xue Ding

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[GilbertQ]

Hi there

Can you confirm that you can see those users on Azure Active Directory?

It could possibly be that those users have not been added to Azure AD?